Privacy Policy
Last updated: September 13, 2026
Whole Window (“we”, “us”, “our”) operates the website wholewindow.com and provides window repair services in the Greater Boston area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
Contact information you give us: name, phone number, email address, and the address of the property where the work is needed.
Job information: photos of your windows, measurements, notes about the condition of the windows, quotes, invoices, and payment records.
Communications: emails, text messages, and recorded or transcribed phone calls with our office.
Website data: pages you visit, referring site, browser and device type, and approximate location, collected through cookies and analytics tools such as Google Analytics and Google Tag Manager.
2. How we use your information
To answer your inquiry, prepare a quote, schedule a visit, and perform the work.
To send appointment confirmations, arrival windows, quotes, invoices, and receipts.
To provide customer support and respond to warranty requests.
To improve our website and measure the effectiveness of our advertising.
To comply with legal, tax, and accounting obligations.
3. Text messages (SMS)
We may send text messages about your inquiry, quote, or scheduled visit, and we use an automated phone and messaging assistant to answer calls and messages to (617) 982-1211.
You consent to receive text messages from Whole Window when you provide your mobile number on our website form, by email, or during a call with our office.
Message frequency varies and depends on your active inquiry or job.
Message and data rates may apply.
Reply STOP to any message to opt out. Reply HELP for help, or call us at (617) 982-1211.
Opting out of text messages does not cancel your job. We will contact you by phone or email instead.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share information
We do not sell your personal information. We share it only with service providers that help us run the business, and only to the extent they need it:
Jobber (field service management: quotes, jobs, invoices, scheduling)
Google (Analytics, Ads, Business Profile)
Framer (website hosting)
Zadarma (phone system and voicemail)
Payment processors, for card payments
Our technicians and subcontractors, for the address and job details needed to do the work
We may also disclose information when required by law.
5. Cookies
Our website uses cookies and similar technologies for analytics and advertising measurement. You can block or delete cookies in your browser settings. Parts of the site may not work as expected afterwards.
6. Data retention
We keep job records, quotes, and invoices for as long as needed to support the warranty and to meet tax and legal requirements. Inquiries that do not become jobs are kept for a limited period and then deleted.
7. Your choices
You may ask us to see, correct, or delete the personal information we hold about you, or to stop contacting you. Email admin@wholewindow.com or call (617) 982-1211. We will respond within a reasonable time.
8. Children
Our services are not directed at children under 13, and we do not knowingly collect their information.
9. Changes
We may update this Privacy Policy. The date at the top shows when it was last changed.